I came back from a long vacation and my pool was green! The chemicals were majorly imbalanced and they clearly had not been over to clean the pool like I had asked because there were a few storms that came through and debris was everywhere. When I called their customer service line, no one picked up until the third time I called. They claimed that they had been to the house and cleaned the pool, blatantly lying to me. I asked what the chlorine levels were last and they were telling me false numbers because I had tested it myself. I paid them for nothing.